WHEN CAN I EXPECT MY LOCAL DELIVERY?
Currently we are delivering locally Thursdays and Fridays each week. Orders received by 9:00 on any delivery day will ship same day. Holidays may affect this schedule. Please reach out to email@example.com for more info.
DO YOU DELIVER OUTSIDE OF THE WINDSOR AREA?
Yes. We ship across the province via registered carriers such as Canada Post, CanPar and UPS. We charge a $10.00 flat rate for shipping outside our local area for orders less than $100.00. Orders over $100.00 ship for FREE. These options are available during checkout. If you have any questions please email us at firstname.lastname@example.org and include your mailing address.
It is our understanding that due to COVID 19 these carriers are NOT delivering items directly to residential customers but rather to pick up depots in your local area. Please visit the carrier websites for more information.
CAN I ORDER ONLINE AND PICK UP AT THE BREWERY?
Yes, absolutely. If you do this it allows us time to get your order ready and have it waiting for you when you arrive. Simply select "Pick Up at the Brewery - Free" as your shipping option and we will notify you when your order has been prepared. Current pick up times will be noted at checkout.
DO YOU OFFER CURBSIDE PICKUP?
Yes, we are happy to deliver to your vehicle. Simply pre-order online. When you receive notification that your order is ready just pull into the brewery and call us at 519 956 9822. We will bring your order out to you.
IS THERE A MINIMUM ORDER AND IS THERE A CHARGE FOR LOCAL DELIVERY?
Yes we ask that you order a minimum of $50.00 and we charge a nominal $5.00 flat rate to help offset fuel and travel time. Orders more than $100.00 ship for FREE!
HOW FAR DO YOU DELIVER (LOCALLY)?
We currently deliver to: Belle River, Woodslee, Essex, Lakeshore, Windsor, Leamington, Kingsville, Lasalle, Amherstburg.
If you have a special request please feel free to reach out to us at email@example.com
I PLACED AN ORDER BUT NEVER RECEIVED IT. WHAT DO I DO?
In the unlikely event you did not receive your scheduled delivery please reach out to us at firstname.lastname@example.org and note your order number in the email. We will reply to your email as soon as possible. Please check that you selected "Windsor/Essex County - The FRANK Truck" as your delivery option. If you selected "Pick Up at the Brewery" your order will be at the brewery waiting for you.
CAN I ORDER KEGS ONLINE? WHAT DO I DO WITH THE EMPTY KEG I HAVE?
Yes you can. Kegs are available for pickup or delivery and our regular pickup and delivery times apply. Please email us at email@example.com to check availability. If you have an empty FRANK branded keg, simply email firstname.lastname@example.org prior to ordering for a $50.00 credit code which can be applied at check out.
I HAVE A GIFT CARD. CAN I USE IT TOWARDS AN ONLINE PURCHASE?
Unfortunately no. Our gift card system is only integrated with our internal POS at the moment. You will need to make an in store purchase if you want to use your gift card.